Gaming is entertainment — not a solution to life's problems. HBJE wants you to play with a smile, which is why we provide a full set of protection tools and support services to ensure responsible gaming.
Gaming is for players aged 18 and above only. Never treat gaming as a source of income and never bet beyond your means. If you feel gaming is having a negative impact on your life, contact our support team immediately.
Responsible gaming at HBJE means enjoying gaming as a form of entertainment, never letting it become a habit or addiction. We believe gaming brings genuine joy only when played with a healthy mindset.
Online gaming is growing rapidly in Bangladesh. But without responsible habits, it can damage family relationships, financial stability, and mental health. That's why HBJE has made responsible gaming a core pillar of the platform from day one.
Our Responsible Gaming program covers: deposit limits, time restrictions, self-exclusion, reality checks, and connections to professional support. Together, these features reflect HBJE's commitment to keeping you in control of your gaming at all times.
HBJE puts the well-being and safety of every player above profit. Maintaining a responsible gaming environment is both a licensing requirement and an ethical commitment for us.
For responsible gaming at HBJE, we recommend following a few simple but effective principles. Sticking to these will keep gaming a source of enjoyment at all times:
Gaming is for entertainment — not income. Each bet works independently; previous outcomes have no effect on the next.
HBJE gives every registered player access to a range of tools to manage their own gaming. You can activate these tools at any time from your account settings:
| Tool Name | How to | Active Time | Status |
|---|---|---|---|
| Deposit Limit | Set daily / weekly / monthly deposit limits | Immediate | Active |
| Loss Limit | Session ends automatically once a set loss limit is reached | Immediate | Active |
| Time Limit | Set a daily maximum on how long you play | Immediate | Active |
| Break Reminders | Scheduled break reminders at regular intervals | Immediate | Active |
| Temporary Break | Temporary account suspension from 1 day to 6 weeks | Immediate | Active |
| Permanent Self-Exclusion | Request Permanent Account Closure | Within 24 hours | Active |
Reducing a limit takes effect immediately. Increasing a limit, however, has a 7-day reflection period to give you time to reconsider.
If you feel you need some distance from gaming, use HBJE's self-exclusion feature. The process is straightforward:
Log in and click the profile icon in the top right corner. Select "Account Settings".
Click on the "Responsible Gaming" tab.
Choose a temporary break (1 day–6 weeks) or permanent self-exclusion — whichever you need.
Verify your identity to confirm the request. Permanent exclusion will take effect within 24 hours.
If you can't find the settings, reach out directly via Live Chat or email. We'll help you right away.
Once permanent self-exclusion is in effect, it cannot be reversed for a minimum of 6 months. This decision is there to protect you and your family.
If you or someone close to you shows any of the signs below, it's time to seek help. Be honest with yourself:
Are you spending beyond your budget? You're spending beyond your set limit and you know it, but you can't stop.
Still playing after a loss? You keep coming back to chase losses and the situation keeps getting worse.
Lying about your gaming? Hiding your gaming from family or friends, or concealing how much you're spending.
Neglecting work or family? Missing work or neglecting family responsibilities because of gaming.
Playing with borrowed money? Continuing to play using money borrowed from friends, family, or through loans.
Signs of Healthy Gaming: Sticking to a set budget, staying relaxed about losses, and keeping gaming secondary to family and work — that's the right approach.
HBJE strictly enforces an 18+ policy. Our KYC verification process ensures that no minors can create an account on the platform.
If a minor has accidentally created an account, it will be closed immediately and all associated data will be deleted.
Reach out to us for any concerns about your gaming. We're here 24/7.
Ask yourself these questions from time to time:
If you answered yes to more than one — talk to us.
We back our words with action. Here's how we work to keep you protected.
Age verification via National ID is mandatory for every new account. We have zero tolerance for underage access.
Set your own deposit, loss, and time limits. Lowering a limit takes effect immediately; increasing one requires a 7-day waiting period — all for your own protection.
You'll receive automatic notifications at regular intervals — updates on how long you've been playing and how much you've spent.
You can suspend your account — temporarily or permanently — at any time. Once you decide, we act fast, no questions asked.
If signs of gaming addiction appear, we connect you with specialist counsellors and support organizations.
Users who have self-excluded will not receive any promotional messages. Our marketing encourages responsible players — not those struggling with addiction.
Frequently Asked Questions About Responsible Gaming
Gaming at HBJE is about more than winning — it's about a safe, enjoyable experience. Register today and explore our player protection tools for yourself.
To learn more about responsible gaming FAQ, Terms and Conditions and Privacy Policy View pages. HBJE is committed to maintaining a transparent and safe gaming environment at all times.